Technical Selling Specialist, Klozure (2015529)

The Technical Specialist is a trusted advisor to Garlock's Customers. The Technical Specialist is responsible for providing front line service to our Customers, which will deliver insight into our industry, as well as provide answers to their questions, and solutions to their challenges. The role provides support from initial contact with a customer/partner through the receipt of an order, facilitating an order process that is easy for our customer.
Committed to being the face and voice of Garlock.
Manages inbound calls with a strong bias to convert opportunities into sales. Initiates outbound calls to existing customers to expand sales through consistent interaction and by introducing new products and services.
Aligns with and collaborate on business teams sales strategies. Understanding discuss account trends, advising changes within accounts, and coordinating quotes and sales opportunities with Sales and Product Managers and customers/distribution partners to drive future growth.
Builds rapport and trust with our business partners by having in depth knowledge of Garlock products and services. Has the ability to answer typical technical questions about Garlock products and common applications. Understanding of basic drawings and specifications to enhance understanding of customer needs. Ability to analyze multiple market factors to both anticipate/identify customer challenges and needs, and can recommend appropriate solutions, and overcome objections.
Performs contact review; understands the customer's expectations, and internal Garlock processes.
Manages competitive quote/formal proposals, closing opportunities at a high rate. Reviews incoming quotes and requests missing/additional/clarifying information and/or documentation. Follow-up on all submitted quotes, and report out on won/lost quotes to the appropriate personnel. Deliver qualified leads and opportunities to Outside Sales where appropriate.
Utilizes available business tools to best assist customers and business partners. Utilizes Salesforce.com as CRM tool: Updates customer contact information and documents all activities.
Participates in educational opportunities to expand product knowledge and sales skills. Builds an understanding of profitability, pricing models, and operational efficiency.
Consistent use of Trade Compliance to adhere to trade regulations.
Encourages positivity in the workplace. Is a team member by working cooperatively with other Garlock departments. Attends, participates, and leads meetings and other Garlock functions. Championing the collaborative effort between all support teams within Garlock
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office and Manufacturing Floor Position: Ability to perform sedentary work, spending extended periods of time working with a computer. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions. Clarity of vision to see near and mid-range. Ability to lift and carry up to 20 lbs.
Required Skills
Effective communication- develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Collaborates- building partnership and working collaboratively with others to meet shared objectives in a timely manner to support the business
Self-Awareness- uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
Manages complexity ? making sense of complex, high quantity and sometimes contradictory information to effectively solve problems
Manages ambiguity ? operates effectively, even when things are not certain or the way forward is not clear.
Persuades- using compelling arguments to gain the support and commitment of others
Drives engagement ? creating a climate where people are motivated to do their best to help the organization achieve its objectives.
Action oriented- takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Customer focus- take initiative to learn about internal and external customer needs, builds and delivers solutions that meet customer needs, maintains effective customer relations
Tech savvy ? anticipating and adopting innovations in business ? building digital and technology applications
Strategic mind set ? seeing ahead to future possibilities and translating them into breakthrough strategies
Required Experience
Associates Degree, or equivalent experience
2+ years of successful sales experience
Ability to develop trusted relationships.
Self-motivated and innovative.
Analytical and problem solving abilities.
Extremely comfortable working with computers using a variety of applications in a Windows environment
Strong communication, organizational, and interpersonal skills
Strategic thinker
Focus on growth and development
Positive attitude
Accepts and leads change with an open mind
Commitment to customers and team
Takes ownership

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