Technical Selling Specialist (2015461)

The Technical Specialist is a trusted advisor to Garlock's Customers. The Technical Specialist is responsible for providing front line service to our Customers, which will deliver insight into our industry, as well as provide answers to their questions, and solutions to their challenges. The role provides support from initial contact with a customer/partner through the receipt of an order, facilitating an order process that is easy for our Customers.
Committed to being the face and voice of Garlock.
Manages inbound calls with a strong bias to convert opportunities into sales. Initiates outbound calls to existing customers to expand sales through consistent interaction and by introducing new products and services.
Aligns with and collaborate on business teams strategies. Understanding account trends, advise changes within accounts, and coordinate quotes and sales opportunities with sales managers and customers/distribution partners to drive future growth.
Builds rapport and trust with our business partners by having in depth knowledge of Garlock products and services. Has the ability to answer typical technical questions about Garlock products and common applications. Understanding of basic drawings and specifications to enhance understanding of customer needs. Ability to understand market factors to both anticipate/identify customer challenges and needs, and can recommend appropriate solutions, and overcome objections.
Performs contact review; understands the customer's expectations, and internal Garlock processes.
Manages competitive quote/formal proposals, closing opportunities at a high rate. Reviews incoming quotes and requests missing/additional/clarifying information, and/or documentation. Follow-up on all submitted quotes, and report-out on won/lost quotes to the appropriate personnel. Deliver qualified leads and opportunities to Outside Sales where appropriate.
Utilize available business tools to best assist customers and business partners. Utilizes Salesforce.com as CRM tool: Updates customer contact information and documents all activities.
Participates in educational opportunities to expand product knowledge and sales skills. Builds an understanding of profitability, pricing models, and operational efficiency.
Consistent use of Trade Compliance to adhere to trade regulations.
Encourages positivity in the workplace. Is a team member by working cooperatively with other Garlock departments. Attends, participates, and leads meetings and other Garlock functions. Championing the collaborative effort between all support teams within Garlock.
Bachelor's Degree preferred and/or Demonstrated Related Experience
Ability to develop trusted relationships.
Self-motivated and innovative.
Analytical and problem solving abilities.
Extremely comfortable working with computers using a variety of applications in a Windows environment
Strong communication, organizational, and interpersonal skills
Strategic thinker
Focus on growth and development
Positive attitude
Accepts and leads change with an open mind
Commitment to customers and team
Takes ownership
WORKING CONDITIONS: Office environment

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