Customer Service Rep

Roles and responsibilitiesCustomer focus for multiple customers offering the highest level of customer support.
Ability to understand, develop, and grow relationships with customersThe position is responsible for order entry & processing, inventory management, pricing, stock plan management, and management of accounts receivableDaily interaction with the outside sales force, providing pricing and product availability information, working together to meet customer needs and secure new businessDaily interaction with production areas, product scheduling, prioritizing customer needs, managing customer requirements, and communicating customer quality concernsCandidate will be able to identify problems and apply continuous improvement processes and methodologies to be able counteract with solutionsWork with outside sales and marketing managers on new and existing products to become product knowledgeable on Guardians vast array of value added product offerings in-order to better service the customer needsAbility to share knowledge with internal and external resources to support business decisions which will lead to long term value creation

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