Customer Service Administrator (Entry Level) - Palmyra, NY
3.
0 Full-time 12 hours ago Full Job Description JOB TITLE:
Customer Service Administrator DEPARTMENT:
CUSTOMER SERVICE LOCATION:
PALMYRA, NY DATE:
JANUARY 2023 GENERAL NATURE OF JOB This position is accountable for the maintenance of the Oracle Customer Master Data Base to ensure all information is current and accurate for quoting, order entry, invoicing, and logistic purposes.
ESSENTIAL FUNCTIONS Consistently collaborates with other Departments (Customer Service, Finance, Sales, IT, Logistics) to ensure all updated or new information is reviewed, approved, and accurate.
Performs New Customer Set-Ups through ERP & CRM systems.
Implement and manage Customer Billing and Shipping addresses through approved procedures and authorizations.
Implement and manage Freight Terms & Shipping Methods in Customer Master based on customer requirements.
Revises Customer Payment Terms based on Finance and Sales approval.
Maintains correct customer email addresses for Advance Shipping Notices and Order/Quote Acknowledgements.
Follows work instructions to ensures there are no obstacles before performing any customer master changes.
Executes Customer Merges in conjunction with Finance and IT.
Executes and updates Distributor Consolidation Calendar in ERP system, in conjunction with Customer Service, IT, and Logistics.
Communicates all Oracle customer master changes to the appropriate personnel & teams.
Develop and maintain standard work instructions for Oracle Administrative responsibilities.
EDUCATION:
Associate or bachelor's degree preferred High School diploma or equivalent related experience required COMPETENCIES:
Observable, measurable skills and behaviors that contribute to workplace effectiveness and career success.
Communication:
Developing and delivering communications that convey a clear understanding of the unique needs of different audiences Collaboration:
Building partnerships and working collaboratively with others to meet shared objectives Drive Results:
Consistently achieving results even under though circumstances Action Oriented:
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Customer Focus:
Building strong customer relationships and delivering customer-centric solutions Manages Complexity:
Making sense of complex, high quantity, and contradictory information to effectively solve problems.
Ensures Accountability:
Holding self and others accountable to meet commitments Self-Awareness:
Actively seeking new ways to grow and be challenged using both formal and information development channels
Qualifications:
Knowledge of Oracle ERP system and Salesforce.
com preferred, but not required.
Ability to perform multiple functions in a fast-paced working environment.
Excellent verbal, written communication and listening skills Proficiency in Microsoft Office Analytical and problem-solving abilities.
Strong organizational and interpersonal skills.
Previous experience in manufacturing industry and technical knowledge of sealing technology preferred REPORTS TO:
Customer Service Manager.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Full-time 12 hours ago Full Job Description JOB TITLE:
Customer Service Administrator DEPARTMENT:
CUSTOMER SERVICE LOCATION:
PALMYRA, NY DATE:
JANUARY 2023 GENERAL NATURE OF JOB This position is accountable for the maintenance of the Oracle Customer Master Data Base to ensure all information is current and accurate for quoting, order entry, invoicing, and logistic purposes.
ESSENTIAL FUNCTIONS Consistently collaborates with other Departments (Customer Service, Finance, Sales, IT, Logistics) to ensure all updated or new information is reviewed, approved, and accurate.
Performs New Customer Set-Ups through ERP & CRM systems.
Implement and manage Customer Billing and Shipping addresses through approved procedures and authorizations.
Implement and manage Freight Terms & Shipping Methods in Customer Master based on customer requirements.
Revises Customer Payment Terms based on Finance and Sales approval.
Maintains correct customer email addresses for Advance Shipping Notices and Order/Quote Acknowledgements.
Follows work instructions to ensures there are no obstacles before performing any customer master changes.
Executes Customer Merges in conjunction with Finance and IT.
Executes and updates Distributor Consolidation Calendar in ERP system, in conjunction with Customer Service, IT, and Logistics.
Communicates all Oracle customer master changes to the appropriate personnel & teams.
Develop and maintain standard work instructions for Oracle Administrative responsibilities.
EDUCATION:
Associate or bachelor's degree preferred High School diploma or equivalent related experience required COMPETENCIES:
Observable, measurable skills and behaviors that contribute to workplace effectiveness and career success.
Communication:
Developing and delivering communications that convey a clear understanding of the unique needs of different audiences Collaboration:
Building partnerships and working collaboratively with others to meet shared objectives Drive Results:
Consistently achieving results even under though circumstances Action Oriented:
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Customer Focus:
Building strong customer relationships and delivering customer-centric solutions Manages Complexity:
Making sense of complex, high quantity, and contradictory information to effectively solve problems.
Ensures Accountability:
Holding self and others accountable to meet commitments Self-Awareness:
Actively seeking new ways to grow and be challenged using both formal and information development channels
Qualifications:
Knowledge of Oracle ERP system and Salesforce.
com preferred, but not required.
Ability to perform multiple functions in a fast-paced working environment.
Excellent verbal, written communication and listening skills Proficiency in Microsoft Office Analytical and problem-solving abilities.
Strong organizational and interpersonal skills.
Previous experience in manufacturing industry and technical knowledge of sealing technology preferred REPORTS TO:
Customer Service Manager.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
